Wooden Frame Sisal Cat Scratcher

🚚Shipping

All orders are shipped via FedEx Ground.

Free shipping is available for orders within the United States valued at $169.99 or above.

Orders are typically packed and shipped within 1-3 business days after placing the order. During busy seasons, such as holidays, processing times may be longer than usual.

Orders shipped to the United States usually take 7-12 business days to arrive from the shipping date. If shipping to other countries/regions, transit times may vary, ranging from 7 - 15 business days from the shipping date. During busy seasons, such as holidays, shipping times may be longer than usual.

We are currently unable to deliver to P.O. boxes, APO, or FPO addresses.

🔍Returns

We want you and your cat to be completely satisfied with your purchases. We offer a 30-day return policy for any items purchased through www.furdear.com.

If you're not satisfied, simply contact our customer service team. If your products have arrived damaged, please contact us immediately.

To facilitate your return, please click HERE to contact us via email. Available Monday to Friday, 9AM to 5PM (UTC+8).

All returns must be authorized by our customer service department within 30 days of delivery.

Refunds will be issued in the original form of payment and will only cover the purchase price. We are unable to refund original or return shipping fees.

This policy applies to all items purchased through the furdear.com website.

- Secure Payments

At Furdear, we offer secure and swift global payment options.

Secure Certified Payment Methods:

Paypal | Visa | Mastercard | Maestro | JCB | American Express | Discover | Diners Club

- Logistics Assurance

We provide precise logistics tracking service for every parcel!

- Security & Privacy

Protecting your privacy is paramount to us! We never sell your personal information.

Your data is only used in accordance with our privacy policy to enhance our services.

Learn more about our Privacy Policy.

- Customer Support

Our dedicated customer service team is here for you!

Reach out to us at support@furdear.com, and we'll get back to you promptly!