FAQs
Here are a few of the questions we get the most.
If you don't see what's on your mind, reach out to us anytime at support@furdear.com.
Shipping
When my order will be shipped?
We will process the order within 1-3 business days after payment.
How long does it take to get my order?
The delivery time depends on different shipping methods. For specific shipping times, please refer to the shipping policy.
Delivery may take longer during peak periods or if your parcel is being checked by customs. In special circumstances, there may be a delay of up to 5 business days.
While we make every effort to ensure your order is delivered on time, we cannot be held responsible for any delays or failures to deliver due to circumstances beyond our control.
Do you ship to P.O. Boxes or APO/FPO/DPO addresses?
We are unable to deliver to P.O. Boxes or APO/FPO/DPO addresses.
How can I change the shipping address?
If you've entered an incorrect shipping address, please reply to your order confirmation email with the correct information or notify us immediately via email at support@furdear.com.
Address corrections can be made within 24 hours.
How can I track my order?
You will receive an email with tracking information once your order ships.
You can also log into your account, click My Orders, and click Track Package for a specific order.
Return & Refunds
How can I return the order?
We offer a 30-day money back guarantee from the date when the order is delivered. Please contact support@furdear.com if you want to return the order.
For more information, please check here. View More →
How long will it take for my refund to be processed?
We will assess your return within 3 business days of receiving it. Refund approval or denial will be communicated within 1 business day.
If approved, expect your refund within 7-14 business days, automatically applied to your original payment method (e.g., credit card, PayPal), as determined by your bank or credit card issuer.
If you haven't received your refund within this timeframe, please check your credit card or PayPal account. If not processed, contact your credit card company or PayPal.
For any concerns beyond 15 business days post-approval, reach out to us at support@furdear.com.