If you need to change or cancel your order, please contact us as soon as possible at support@catboxy.com. We'll do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes.

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s site.

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the carrier’s site.

We accept major credit cards (Visa, Mastercard, Maestro, JCB, American Express, Discover, Diners Club) and PayPal. For more details, please see our Payment Methods.

We’re sorry for the inconvenience! Please contact us immediately at support@catboxy.com with your order number and a vedio or a photo of the damaged or incorrect item. We'll work with you to resolve the issue quickly.

Yes, we offer free shipping on orders over $69 within the US. For more details, please check our Shipping Policy.

Orders typically process within 1-3 business days. Delivery times vary based on your location and the shipping method selected at checkout. An estimated delivery time will be provided during checkout.

We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, please contact us at support@catboxy.com to initiate a return. For more information, please see our Return & Refund Policy.

If you have any questions or need assistance, feel free to reach out via email at support@catboxy.com. Our customer support team is here to help!

We offer various shipping options, including standard and expedited delivery. For more information, please see our Shipping Policy.

If you need to change your shipping address, please contact us as soon as possible at support@catboxy.com. We’ll do our best to accommodate your request, but changes cannot be made once the order has been processed or shipped.

No, we do not ship to P.O. Boxes or APO/FPO addresses. Please provide a physical address for shipping.

To initiate a return, please contact our customer support team at support@catboxy.com with your order number and the reason for your return. We will provide you with instructions on how to return your item.

Return shipping costs are the responsibility of the customer unless the product is defective or you received the wrong item. In such cases, we will cover all return shipping costs.

Once we receive your returned item, we will inspect it and process your refund within 5-10 days. The refund will be credited to your original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card company.

Certain items are non-returnable, including items marked as final sale, gift cards, and products that have been used or altered in any way. For hygiene reasons, litter boxes, feeders, and other pet care items that have been used cannot be returned unless they are defective.

All Catboxy products come with a 1-year limited warranty. This warranty covers defects in materials and workmanship under normal use for one year from the date of purchase.

To make a warranty claim, please contact our customer support team at support@catboxy.com with your order number, a description of the issue, and any relevant photos or videos. We will guide you through the process and determine if your product qualifies for a repair, replacement, or refund.

The warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear. It also does not cover consumables like filters, batteries, or other parts that are expected to be replaced periodically.

After the 30-day return period, we cannot offer a refund. However, if your product is still under warranty and has a defect, we will be happy to assist you with a repair, replacement, or exchange.