At Furdear, we stand behind the quality of our products. This Limited Warranty covers defects in materials and workmanship for one (1) year from the date of delivery.

This warranty explains what is covered, what is excluded, and the solutions available when a product is found to have a covered defect.

Warranty Period

The warranty period lasts for one (1) year from the date you receive your product.

During the warranty period, if your product has a confirmed defect in materials or workmanship under normal and intended use, Furdear may, at its discretion:

• Repair the product;
• Replace the product with a new or equivalent product; or
• Provide a full or partial refund based on the circumstances.

Replacement products or components may be new or equivalent replacement parts, at Furdear's discretion.

Making a Warranty Claim

To make a warranty claim, please contact our customer support team at support@furdear.com before sending your product anywhere.

Please provide:

• Your order number or other valid proof of purchase;
• A description of the issue;
• Clear photos or videos showing the issue; and
• Any other information reasonably requested by our customer support team.

Our support team may ask you to complete troubleshooting steps to determine the cause of the issue.

Please do not dispose of or send back the product unless instructed to do so by Furdear.

If a return is required, we will provide the applicable return instructions.

For confirmed warranty claims caused by defects in materials or workmanship, Furdear will cover the applicable return shipping costs.

Warranty Eligibility

To qualify for warranty service:

• The product must be within the applicable warranty period.
• The product must have been purchased from the official Furdear online store or an authorized Furdear retailer.
• Valid proof of purchase must be provided.
• The issue must be determined to be a defect in materials or workmanship under normal and intended use.
• The product must not have been modified, repaired, or serviced by an unauthorized person or service provider.

What Is Not Covered by This Warranty

This warranty does not cover:

• Normal wear and tear or consumable and replaceable parts, including batteries, feeder rotors, desiccant bags, fountain filters, and similar components, unless the issue is caused by a manufacturing defect.
• Products purchased from unauthorized distributors or retailers.
• Products without valid proof of purchase.
• Products that have exceeded the applicable warranty period.
• Lost or stolen products.
• Free or promotional products, including giveaways.
• Damage or defects caused by unauthorized repairs, modifications, or servicing.
• Damage or defects caused by accident, abuse, misuse, improper installation, improper maintenance, or use contrary to the product instructions.
• Damage caused by animal bites, chewing, scratching, or other animal-related behavior.
• Damage caused by natural disasters or other uncontrollable external events.
• Damage caused by improper transportation after delivery to the customer.
• Damage caused by placing a product in a dishwasher or otherwise cleaning it contrary to the instructions in the user manual.
• Damage caused by connecting the product to peripheral devices, additional equipment, or accessories that are not recommended by Furdear or specified in the user manual.
• Products with model numbers, serial numbers, PN codes, or production date codes that have been altered, removed, or made illegible.
• Cosmetic damage that does not affect the product's functionality, including scratches, dents, or normal discoloration.
• Issues resulting from failure to follow the product's user manual or care instructions.

Warranty Service

If a product is confirmed to have a defect covered by this warranty, Furdear will determine the appropriate solution based on the nature and circumstances of the issue.

Available solutions may include:

• Repair of the defective product;
• Replacement with a new or equivalent product; or
• Full or partial refund of the product purchase price.

The specific resolution will be determined by Furdear based on the circumstances of the warranty claim and applicable law.

Any replacement product or component provided under this warranty will remain covered only for the remaining portion of the original warranty period, unless otherwise required by applicable law.

Limitation of Liability

To the maximum extent permitted by applicable law, Furdear's liability under this Limited Warranty is limited to the repair, replacement, or refund of the affected product.

Furdear is not responsible for indirect, incidental, special, or consequential damages, including loss of revenue, profits, business opportunities, or savings, to the extent permitted by law.

This warranty applies to the original purchaser and is not transferable, except where otherwise required by applicable law.

Legal Rights

This Limited Warranty gives you specific legal rights, and you may have additional rights under the laws of your state or jurisdiction.

Nothing in this warranty is intended to limit or exclude any rights or remedies that cannot legally be limited or excluded under applicable law.

How to Contact Us

To initiate a warranty claim, please complete our Warranty Claim Form.

The form will be sent to support@furdear.com, and our customer support team will review your request and assist you with the next steps.

We aim to respond to warranty inquiries within 1 business day.

Note: The Warranty Claim Form is intended for customers experiencing product issues within the applicable warranty period.

If you have any questions about this warranty, please contact us at support@furdear.com.