Afterpay Faqs
What is Afterpay?
Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them over time. Customers using the pay-in-4 option pay for their purchase total in four interest-free installments over six weeks. And customers get additional time to pay for high value orders when they use the monthly payments option, an installment-based lending product. To learn more, visitwww.afterpay.com.
How do I use Afterpay online?
Just shop on furdear.com and checkout as usual. At checkout, choose Afterpay as your payment method. Log in or create an account and complete your order—it’s that easy!
Please note, all items in your shopping bag must be eligible for Afterpay, and the order value must be between $1 and $2,000.
How do I use Afterpay in stores?
To shop in stores with Afterpay, simply download the Afterpay mobile app, follow the in-app instructions to set up the Afterpay Card, and use the Afterpay Card with Apple Pay or Google Pay to make a contactless payment at checkout. You’ll pay 25% at the time of purchase, and take your purchase home that day.
Who can sign up for Afterpay?
To sign up for Cash App Afterpay, certain eligibility requirements apply, customers must:
- Be at least 18 years of age or the legal age in the state of residence.
- Provide a valid phone number and email address.
- Be a US resident who resides in one of the 50 states or the District of Columbia.
Additional requirements can be found on www.afterpay.com/terms
How does the Afterpay payment schedule work?
In most cases for pay-in-4 purchases, customers are required to make their first payment at the time of purchase. The remaining three payments are due every 2 weeks in equal installments and will be drawn from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to Afterpay to make your payments early.For monthly payments purchases, customers may be required to make a down payment at the time of purchase. The remaining payments will be deducted every month from your payment method until all scheduled payments are complete.You can log in to your Afterpay account any time to view the payment schedule or to make a payment before the next due date.
What happens if I don’t pay my Afterpay installments on time?
You will be prevented from using Afterpay and you may be charged a late fee. Afterpay is committed to supporting customers in spending responsibly.
What products are not eligible for purchase using Afterpay?
Afterpay is not available for purchases of gift cards or e-gift cards and may be unavailable on additional products. If your order contains gift cards and other eligible products, you will need to purchase your gift cards separately.
How do I return or exchange an item purchased with Afterpay?
Afterpay returns follow Furdear’s standard return process. Once the refund is processed by Furdear your Afterpay payment schedule is adjusted to reflect the new total order valuestarting with the last installment and working backwards.
Therefore, you may find that your payments that are the furthest out, have been reduced to zero, and the closest payments remain at the original value.If you are fully returning items you purchased using the monthly payments option and a refund is owed, any amounts paid towards the good or service, will be refunded; any interest that has already been paid will not be refunded. You may be charged interest for the period of time before your refund is processed.If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support atinfo@afterpay.comFor more information on returns and refunds, visitAfterpay's Help Center.